Please, carefully read the User Agreement of the Online Store www.PROVG.net before purchasing a product.
This text is the User Agreement between the Online Store www.PROVG.net, hereinafter referred to as the “Online Store” and the user of the services of the Online Store, hereinafter referred to as the “Buyer” and determines the conditions for purchasing goods through the website of the Online Store.
1.1. This Agreement is concluded between the Buyer and the Online Store at the time of ordering.
1.2. The information posted on the website of the Online Store contains the terms of the offer for the purchase of goods and is a public offer. Acceptance is the fact of placing an order for the proposed product.
1.3. When placing an order, the Buyer agrees to the terms and conditions stipulated by this Agreement by checking the box “I have read and agree with the rules of the User Agreement” when placing an order.
1.4. Any natural or legal person who is able to accept and pay for the goods can make a purchase in the Online Store.
1.5. The goods are paid in the national currency of Europe by bank transfer on the website or according to the details provided by the manager of the Online Store.
Information about the products
2.1. The product is presented in the catalog through photo samples, which are the property of the Online Store.
2.2. Each sample photo is accompanied by text information: article, price and description of the product.
2.3. At the request of the Buyer, the manager of the Online Store is obliged to provide (by phone or via e-mail) additional information necessary and sufficient, from the point of view of the Buyer, to make a decision on the purchase of goods.
2.4. The price of the goods indicated on the website can be changed by the Online Store unilaterally.
2.5. In case of a change in the price of the goods ordered by the Buyer, the manager of the Online Store informs the Buyer about this (by phone or via e-mail) as soon as possible to receive confirmation or cancellation of the order. If it is impossible to contact the Buyer, this order is considered canceled.
The procedure of purchasing goods in the Online Store
3.1. Orders are accepted through the Online Store and official pages on social networks.
3.2. The Buyer of the Online Store has the right to place an order for any product presented on the website of the Online Store and available. Each product can be ordered in any quantity. The order can be placed by the Buyer in the following ways: made by phone, through instant messengers or placed independently on the website.
3.3. In the absence of goods in stock, the manager of the company is obliged to notify the Buyer (by phone or via e-mail).
3.4. In the absence of a product, the Buyer has the right to replace it with a similar product, refuse this product, and cancel the order.
3.5. The Buyer has the right to refuse the order at any time before it is sent to the Buyer, notifying the Online Store by phone or e-mail.
Delivery and transfer of goods to the Buyer
4.1. Delivery of goods purchased in the Online Store is carried out by the ACS Courier or DHL Express.
4.2 Sending of the ordered goods is made within 2 working days from the date of confirmation of the order by the Buyer. Sundays and public holidays are excluded from business days.
4.3. The buyer is obliged, in the presence of the courier or the point of issue, to accept the ordered goods in terms of quantity, quality, assortment and completeness of the goods.
4.4. The fact of acceptance of the goods by the Buyer is the payment for the goods by the Buyer.
4.5. If the Buyer refuses the order at the time of delivery, the Buyer pays the costs of the Online Store for the delivery of the order.
4.6. The Buyer is not obliged to reimburse the costs of the Online Store associated with the delivery of the order if, during the acceptance of the goods, it is found that the delivered goods are of inadequate quality, quantity, range or completeness.
Payment for the order
5.1. The order made in the Online Store is paid by the Buyer by bank transfer through the online PayPal system or according to the details provided by the manager.
5.2. Payment for the order by bank transfer must be made by the Buyer by 100% advance transfer of funds to the account of the Online Store on the day of order confirmation.
5.3. If funds are not received, the Online Store reserves the right to cancel the order.
Procedure for the return of goods of good quality
6.1. Based on the Law on the Protection of Consumer Rights, all perfumery and cosmetic products are included in the list of goods of good quality that cannot be returned (exchanged) to the store.
7.1. The Online Store reserves the right to expand and reduce the product offer on the website, regulate access to the purchase of any goods, and also suspend or stop the sale of any goods at its sole discretion.
7.2. This Agreement should be considered in the form as it is published on the website, and should be applied and interpreted in accordance with the legislation of Greece.