European Quality Products

All products of TM PROVG have quality certificates and meet the established requirements of the current sanitary legislation.

More than 35,000 loyal customers

For 7 years of work, our brand has formed more than 35,000 regular customers in Ukraine. We also have offices in Russia, Moldova, Belarus, Kazakhstan and Greece.

Fast delivery

Registration and dispatch of orders takes place in the shortest possible time.

In case of defective or wrong product shipping from us, you can return the products you received within 14 days at our expense for the first change and ask us to replace them with another product. The products you requested for change are shipped within 14 days from the time of your request.

ATTENTION: In any case the product must not have been used and must be in excellent condition in which it was delivered to you. In any other case the replacement of the product is not valid. The product must be accompanied by the legal purchase document.

For more information about product returns contact us at provg_eu@vg-professional.com

Based on the legislation governing the e-business Law 2251/1994 you can exercise your right to a refund, within 14 days from the date of receipt of the product. The possibility of returning your money can be made up to 14 days from the date of return of the product to our headquarters. You must notify us of the IBAN of your bank account.

Refunds include shipping costs you paid when you made your purchase.

For any other information contact us at provg_eu@vg-professional.com

In the event of a defect in the product we sell to you, you can (a) request its repair at no charge to you, unless this is impossible or requires disproportionate costs or its replacement with another, or (c) you can withdraw. The above obligations of our Company cease in case the defect has been caused by you, or the product that is returned has dirt, damage, abrasions, creases and generally creates the impression that it has been used beyond what is necessary to determine its suitability. , or in the narrow or broad sense of force majeure. In any case, the products must be accompanied by legal purchase documents. You must exercise your above rights within fourteen (14) calendar days from the receipt of your products, and this deadline starts from the day after receipt and in any case within it you must have returned the product to us.

For any other information contact us at provg_eu@vg-professional.com